Course: EMO 212: Emergency Medical Operations | KMTC

  • Module OverviewModule Competency

    This module is designed to enable the learner utilize concepts and principals of managerial skills



    Module Description

    Introduction to Leadership and Management; definitions, importance, principles, functions, leadership skills, qualities and styles. Organization of Healthcare Services;structure, purpose, types, functions, levels of service, referral system in Kenya. Communication and Networking; effective communication skills,levels of communication, report writing, Curriculum vitae, letter writing, minutes writing


    Learning Outcomes
    By the end of this module, you will have gained sufficient skills to:

      1.      Demonstrate understanding of management process in the health sector

      2.      Demonstrate understanding of organization of healthcare delivery system

      3.      Use communication skills within healthcare delivery


    Learning Support

    The lecturers taking you through this module is Richard Otieno email address rosewe@kmtc.ac.ke phone number 0721725660.
    However, if you have a technical problem relating to interacting with the platform, you can write an email to [learner support email address] or call this number. Someone will respond to you as soon as possible.

    Performance Tasks
    Within the various units and topics in the module, there are tasks that you are supposed to attempt and submit for marking. Some of them are not meant for submission.  For those that are meant for submission, you are encouraged to be very keen to observe due date because once the date lapses, you will not be able to submit the same. Calling support line will not help you on this. If you are not able to upload an assignment, seek help well in advance before the due date. Otherwise, this will not be used as an acceptable reason for not submitting on time.
    These tasks are divided into two as follows:

    (i) Main Tasks that comprise of quizzes and written assignment

    (ii) Sub tasks that comprise group discussion and clinical logs.

    Learning Requirements
    For effective and smooth learning, it is expected of you to be computer proficient. Additionally, to satisfactorily complete this module, it is required of you to;
    1. Submit assignment and required tasks on time
    2. Participate in discussion forums as and when they are scheduled.
    3. Participate in chat sessions as and when they are scheduled.
    4. Sit for CAT’s when scheduled, and
    5. Sit in Exam at the end of the session.


  • a)  Introduction
    [Content introducing the unit to be provided...]

    		Management and leadership

    b) Unit Objectives

    By the end of this unit, you will have achieved the following objectives;

    [Content to be provided...]

    		 Topic Learning Outcomes

    c) Unit Learning Requirements
    To proficiently complete this unit, you ought to make sure you spend quality time and purpose to;

      1. Carry out all tasks within the sections and subsections
      2. Participate in discussion forums as and when they are scheduled.
      3. Participate in chat sessions as and when they are scheduled.
      		Learning requirements

    1. a)  Review Questions/Unit Activity

      Find out the vision, mission and philosophy of your institution. To what extent does the institution subscribe to them?


      		 self review
       b) Performance Tasks 

      (i)   Main Tasks

      [The lecturer will provided further instructions on this in addition to the provided tools below...]

      (ii) Sub -Tasks 

      [Discussion forum tool and chat tool below will be used for carrying out group work..]      		 lab
      • assign icon
        Unit1: Assignment
        Students must
        View
        Make a submission
      • forum icon
        Unit 1: Discussion Forum
        Students must
        View
        Post replies: 1
        Make forum posts: 1
    2. a)  Introduction

      This unit focuses on Organizing as an important function of management. You will learn about the meaning of organizing, organizations and organizational structure and communication in organizations. 

      Health Care Workers (HCW) are expected to organize their work activities based on the staffing patterns


      		 organisation of healthcare services

      b) Unit Objectives

      By the end of this unit, you will have achieved the following objectives;

      1. Explain the importance of organizing.
      2. Describe organization and organizational structure
      3. Explain organizational communication

      		 Topic Learning Outcomes

      c) Unit Learning Requirements
      To proficiently complete this unit, you ought to make sure you spend quality time and purpose to;

        1. Carry out all tasks within the sections and subsections
        2. Participate in discussion forums as and when they are scheduled.
        3. Participate in chat sessions as and when they are scheduled.
        		Learning requirements

      1. a)  Review Questions

        [To be provided...]



        		 review questions
         b) Performance Tasks 

        (i)   Main Tasks

        [The lecturer will provided further instructions on this in addition to the provided tools below...]

        (ii) Sub -Tasks 

        [Discussion forum tool and chat tool below will be used for carrying out group work..]        		 lab
      2. a)  Introduction

        The greatest asset of health care organizations is the collective and individual knowledge and intelligence of their employees and nurses/clinical are among the health care providers called “ Knowledge workers” because the services they provide is based on specialized expertise and complex decision making hence the importance of investing in human resource.


        		 organisation of healthcare services

        b) Unit Objectives

        By the end of this unit, you will have achieved the following objectives;

        1. Describe the importance of human resource management.
        2. Explain human resource planning
        3. Describe motivation at work
        4. Explain conflict and conflict resolution
        5. Describe collective bargaining
        6. Describe performance appraisal

        		 Topic Learning Outcomes

        c) Unit Learning Requirements
        To proficiently complete this unit, you ought to make sure you spend quality time and purpose to;

          1. Carry out all tasks within the sections and subsections
          2. Participate in discussion forums as and when they are scheduled.
          3. Participate in chat sessions as and when they are scheduled.
          		Learning requirements

        1. a)  Review Questions

          [To be provided...]



          		 review questions
           b) Performance Tasks 

          (i)   Main Tasks

          [The lecturer will provided further instructions on this in addition to the provided tools below...]

          (ii) Sub -Tasks 

          [Discussion forum tool and chat tool below will be used for carrying out group work..]          		 lab
        2. a)  Introduction

          Change is fundamental in order to guarantee long term success in the organization. Some organizations change in response to external circumstances (reactive change) and others change because they have decided to change (proactive change)


          		 change

          b) Unit Objectives

          By the end of this unit, you will have achieved the following objectives;

            1. Explain the concept of change
            2. Analyze the process of managing change.
            3. Identify reasons for resistance to change and how to overcome it

            		 Topic Learning Outcomes

            c) Unit Learning Requirements
            To proficiently complete this unit, you ought to make sure you spend quality time and purpose to;

              1. Carry out all tasks within the sections and subsections
              2. Participate in discussion forums as and when they are scheduled.
              3. Participate in chat sessions as and when they are scheduled.
              		Learning requirements

            1. a)  Review Questions

              [To be provided...]



              		 review questions
               b) Performance Tasks 

              (i)   Main Tasks

              [The lecturer will provided further instructions on this in addition to the provided tools below...]

              (ii) Sub -Tasks 

              [Discussion forum tool and chat tool below will be used for carrying out group work..]              		 lab